Terms and Condition

Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period during which the consumer can
exercise their right of withdrawal;
Consumer: the natural person who is not acting in the
course of a profession or business and enters into a distance contract
with the entrepreneur;
Day: calendar day;
Continuing performance contract: a distance contract relating to
a series of products and/or services, the delivery and/or
purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or
entrepreneur to store information that is addressed to him personally
in a way that allows future consultation and
unchanged reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within
the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or
services to consumers at a distance;
Distance contract: a contract whereby, within the framework of
a system organized by the entrepreneur for the distance sale
of products and/or services, up to and including the conclusion of
the contract, exclusive use is made of one or
more means of distance communication;
Means of distance communication: a means that can be
used to conclude an agreement without the
consumer and entrepreneur being physically present in the same space at the same time.
General Terms and Conditions: the present General Terms and Conditions
of the entrepreneur.

Article 2 – Identity of the entrepreneur
AYU
Rijswijkstraat 339, 1062 XR AMSTERDAM
Email address: info@ayumovement.com
Chamber of Commerce number: 81008147
VAT identification number: NL003051131B12

Article 3 – Applicability
These general terms and conditions apply to every offer made by
the entrepreneur and to every distance contract concluded
and orders between the entrepreneur and the consumer.
Before the distance agreement is concluded, the text
of these general terms and conditions will be made available
to the consumer. If this is not reasonably possible, before the
distance agreement is concluded, it will be indicated that
the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent
free of charge as soon as possible at the consumer's request.
If the distance agreement is concluded electronically,
If the distance contract is concluded electronically,
contrary to the previous paragraph and before the distance contract is concluded,
the text of these general terms and conditions
may be made available to the consumer electronically
in such a way that it can be easily stored by the consumer
on a durable
data carrier. If this is not reasonably possible, before
the distance contract is concluded, it will be indicated
where the general terms and conditions can be consulted electronically
and that they will be sent free of charge by electronic means or otherwise
at the consumer's request.
In the event that, in addition to these general terms and conditions,
specific product or service terms and conditions also apply,
the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions,
the consumer may always invoke the applicable provision that is most favorable to him.
If one or more provisions in these general terms and conditions
are at any time wholly or partially invalid or void,
the agreement and these terms and conditions shall remain in force for the remainder,
and the party concerned shall be obliged to interpret the agreement and these terms and conditions in such a way as to give effect to the intention of the parties.
If one or more provisions in these general terms and conditions
are at any time wholly or partially invalid or void,
the agreement and these terms and conditions will remain in force for the
rest and the provision in question will be replaced immediately by mutual agreement
by a provision that approximates the meaning of
the original as closely as possible.
Situations not covered by these general terms and conditions
shall be assessed in accordance with the spirit of these general
terms and conditions.
Any ambiguities regarding the interpretation or content of one or more
provisions of our terms and conditions shall be interpreted in accordance with
the spirit of these general terms and conditions.

Article 4 – The offer
If an offer has a limited period of validity or is subject to
conditions, this will be explicitly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the
products and/or services offered.
The description is sufficiently detailed to enable the consumer to make an informed decision. The description is sufficiently
detailed to enable the consumer to make a proper assessment of the offer.
If the entrepreneur uses
images, these are a true representation of the
products and/or services offered. Obvious mistakes or
obvious errors in the offer are not binding on the entrepreneur.
All images, specifications, and data in the offer are indicative
and cannot give rise to compensation or termination
of the agreement.
Images accompanying products are a true representation
of the products offered. The entrepreneur cannot guarantee
that the colors displayed correspond exactly to the actual
colors of the products.
Each offer contains such information that it is clear to the consumer
what rights and obligations are attached to the
acceptance of the offer. This concerns in particular:
- the price, including all additional charges; the price including taxes;
any shipping costs;
the manner in which the agreement will be concluded and what
actions are required for this;
whether or not the right of withdrawal applies; the
method of payment, delivery, and performance of the agreement;
the period for accepting the offer, or the period
within which the entrepreneur guarantees the price;
the rate for remote communication if the
costs of using the remote communication technology
are calculated on a basis other than the regular
basic rate for the means of communication used;
whether the agreement will be archived after it has been concluded, and if so,
how it can be consulted by the consumer;
the manner in which the consumer, prior to concluding the
agreement, can check and, if desired, correct the information provided by him in the context of the agreement;
any other languages in which, in addition to Dutch, the
agreement can be concluded;
the codes of conduct to which the entrepreneur is subject
and the manner in which the consumer can consult these codes of conduct
electronically; and
the minimum duration of the distance agreement in the case of a
continuing performance contract.
Optional: available sizes, colors, types of materials.

Article 5 – The agreement
Subject to the provisions of paragraph 4, the agreement is concluded
at the moment the consumer accepts
the offer and meets the conditions set out therein.
If the consumer has accepted the offer electronically,
the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically.
As long as the
receipt of this acceptance has not been confirmed by the entrepreneur,
the consumer can terminate the agreement.
If the agreement is concluded electronically, the
entrepreneur will take appropriate technical and organizational measures
to secure the electronic transfer of data and ensure
a secure web environment. If the consumer can pay electronically,
the entrepreneur will take appropriate
security measures.
The entrepreneur may – within legal frameworks – inform himself
whether the consumer can meet his payment obligations,
as well as all those facts and factors that are important for
a responsible conclusion of the distance agreement. If,
on the basis of this investigation, the entrepreneur has good grounds
not to enter into the agreement, he is entitled to refuse an order or request, giving reasons,
or to attach special conditions to the execution.
Article 10. Prices and costs
The entrepreneur shall provide the consumer with the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
a. the visiting address of the entrepreneur's establishment where the consumer can submit complaints;
b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the delivery time for the product or service;
d. the delivery costs, if any;
e. the existence of a right of withdrawal, if applicable;
f. the existence of a right to return the product, if applicable;
g. the existence of a right to cancel the contract, if applicable;
h. the existence of a right to withdraw from the contract, if applicable;
i. the existence of a right to cancel the contract, if applicable;
j. the existence of a right to withdraw from the contract, if applicable;
k. the existence of a right to cancel the contract, if applicable;
l. the existence of a right to withdraw from the contract, if applicable;
m. the existence of a right to cancel the contract, if applicable;
n. the existence of a right
b. the conditions under which and the manner in which the consumer can
exercise the right of withdrawal, or a clear
statement regarding the exclusion of the right of withdrawal;
c. information about guarantees and existing after-sales service;
d. the information included in Article 4, paragraph 3 of these terms and conditions,
unless the entrepreneur has already provided this information to the consumer
before the execution of the agreement;
e. the requirements for terminating the agreement if the
agreement has a duration of more than one year or is of
indefinite duration.
In the case of a continuing performance contract, the provision in the previous paragraph only
applies to the first delivery.
Every contract is entered into under the suspensive
conditions of sufficient availability of the relevant
products.

Article 6 – Right of withdrawal
When purchasing products, the consumer has the option of
terminating the agreement without giving reasons
within 14 days. This cooling-off period commences on the day after
the product is received by the consumer or a representative designated in advance by the
consumer and made known to the entrepreneur
.
During the cooling-off period, the consumer will handle the
product and packaging with care. He will only unpack or use the product to the extent
necessary to assess whether he wishes to keep the product.
If he exercises his If he exercises his
right of withdrawal, he will return the product with all
supplied accessories and – if reasonably possible – in its
original condition and packaging to the entrepreneur,
in accordance with the reasonable and clear
instructions provided by the entrepreneur.
If the consumer wishes to exercise his
right of withdrawal, he is obliged to notify the entrepreneur within 14 days of receipt
of the product. The consumer must notify the entrepreneur by means of a written message/
email. After the consumer has indicated that he wishes to
exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove
e-mail. After the consumer has notified the entrepreneur of his
intention to exercise his right of withdrawal, the customer must return the product
within 14 days. The consumer must prove
that the delivered goods have been returned in time, for example by
means of proof of shipment. If, after the periods referred to in paragraphs 2 and 3 have expired, the customer has not indicated that they wish to exercise their right of withdrawal or has not returned the product to the entrepreneur, the purchase is final.
Article 7 – Costs in case of withdrawal
If the consumer exercises their right of withdrawal, the costs of returning the products shall be borne by the consumer.
If the consumer has paid an amount, the entrepreneur will
reimburse this amount as soon as possible, but no later than 14 days after
withdrawal. This is subject to the condition that the
product has already been received by the online retailer or conclusive
proof of complete return can be provided.
Article 8 – Exclusion of right of withdrawal
The entrepreneur may exclude the consumer's right of withdrawal
for products as described in paragraphs 2 and 3. The
exclusion of the right of withdrawal only applies if the
entrepreneur has clearly stated this in the offer, at least in good time before the conclusion
of the agreement.
Exclusion of the right of withdrawal is only possible for
products: 

a. that have been created by the entrepreneur in accordance with
the consumer's specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that can spoil or age quickly;
e. whose price is subject to fluctuations in the financial
market over which the entrepreneur has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software whose
seal has been broken by the consumer.
h. for hygiene products whose seal has been broken by the
consumer.
Exclusion of the right of withdrawal is only possible for
services:
a. relating to accommodation, transport, restaurant services, or leisure activities
to be performed on a specific date or during a specific
period;
b. whose delivery has begun with the express consent of the
consumer before the cooling-off period has expired;
c. relating to betting and lotteries.
Article 9 – The price
During the period of validity stated in the offer, the
prices of the products and/or services offered will not be increased,
except for price changes resulting from changes in VAT
rates.
Notwithstanding the previous paragraph, the entrepreneur may offer products or
services whose prices are subject to fluctuations in
the financial market and over which the entrepreneur has no influence,
at variable prices. This dependence on
fluctuations and the fact that any prices quoted
are target prices will be stated in the offer.
Price increases within 3 months after the conclusion of the
agreement are only permitted if they are the result of
statutory regulations or provisions.
Price increases from 3 months after the conclusion of the
agreement are only permitted if the entrepreneur has stipulated this
and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to terminate the agreement
with effect from the day on which the price increase
takes effect.
The prices stated in the offer of products or services are
inclusive of VAT.
All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price.
Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services
comply with the agreement, the specifications stated in the offer,
the reasonable requirements of reliability and/or
usability, and the legal provisions and/or
government regulations existing on the date of the conclusion of the
agreement. If agreed, the
entrepreneur also guarantees that the product is suitable for other
than normal use.
A warranty provided by the entrepreneur, manufacturer, or importer
does not affect the legal rights and claims that the
consumer can assert against the
entrepreneur on the basis of the agreement.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within
14 days of delivery.
The products must be returned in their
original packaging and in new condition.
The entrepreneur's warranty period corresponds to the
manufacturer's warranty period. However, the entrepreneur is never
responsible for the ultimate suitability of the products
for each individual application by the consumer, nor for
any advice regarding the use or application of
the products.
The warranty does not apply if:
The consumer has repaired and/or modified the delivered products themselves or
has had them repaired and/or modified by third parties;
The delivered products have been exposed to abnormal conditions
or have otherwise been handled carelessly or in
contravention of the instructions of the entrepreneur and/or on the
packaging;
The defectiveness is wholly or partly the result of
regulations that the government has imposed or will impose with regard to
the nature or quality of the materials used.
Article 11 – Delivery and performance
The entrepreneur will take the greatest possible care
when receiving and executing
orders for products.
The place of delivery is the address that the consumer has provided to the
company.
With due observance of what is stated in Article 4 of these
general terms and conditions, the company will execute accepted
orders with due speed, but no later than within 30 days,
unless the consumer has agreed to a longer
delivery period. If delivery is delayed, or
if an order cannot be fulfilled or can only be partially fulfilled,
the consumer will be notified of this no later than 30 days after
placing the order. In that case, the consumer has the right to terminate the agreement without costs and
is entitled to compensation.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur will
reimburse the amount paid by the consumer as soon as possible,
but no later than 14 days after dissolution.
If delivery of an ordered product proves impossible, the
entrepreneur will endeavor to make a replacement item
available. No later than upon delivery, it will be clearly and
understandably stated that a replacement item is being
delivered. The right of withdrawal cannot be excluded for replacement items.
The costs of any return shipment are
at the expense of the entrepreneur.
The risk of damage and/or loss of products rests
with the entrepreneur until the moment of delivery to the consumer
or a representative designated in advance and made known to the entrepreneur,
unless expressly agreed otherwise.
Article 12 – Long-term transactions: duration, termination, and renewal
Termination
The consumer may terminate an agreement that has been entered into for an indefinite period
and that extends to the regular delivery of products
(including electricity) or services at any time,
subject to the agreed termination rules and a notice period of no more than one
month.
The consumer may terminate an agreement that has been entered into for a fixed period
and that extends to the regular delivery of products
(including electricity) or services at any time at the end of the fixed period, subject to
the agreed termination rules and a notice period
of no more than one month.
The consumer may terminate the agreements referred to in the previous paragraphs
The consumer may terminate the agreements referred to in the previous paragraphs:
at any time and not be limited to termination at a
specific time or during a specific period;
at least in the same manner as they were entered into by him;
by means of a written notice to the other party.

always terminate with the same notice period as the entrepreneur has stipulated for
himself.
Extension
An agreement that has been entered into for a fixed period and that extends
to the regular delivery of products (including electricity)
or services may not be tacitly extended or
renewed for a fixed period.
Notwithstanding the previous paragraph, an agreement that has been entered into for a
fixed period and that extends to the regular delivery
of daily, news, and weekly newspapers and magazines may be tacitly
for a fixed term of up to three months, if the
consumer can terminate this extended agreement at the end of the
extension period with a notice period of no more than one
month.
An agreement entered into for a fixed period and which extends
to the regular delivery of products or services may only be
tacitly renewed for an indefinite period if the
consumer may terminate it at any time with a notice period of
no more than one month and a notice period of no more than three
months in the event that the agreement extends to the regular, but
less than once a month, of daily, news, and
weekly newspapers and magazines.
An agreement with a limited duration for the regular
delivery of daily, news, and weekly newspapers and
magazines (trial or introductory subscription) will not be
automatically renewed and will end automatically after the
trial or introductory period has expired.
Duration
If an agreement has a duration of more than one year, the
consumer may terminate the agreement at any time after one year with a
notice period of no more than one month, unless
reasonableness and fairness preclude termination before the end of the
agreed duration.
Article 13 – Payment
Unless otherwise agreed, the amounts owed by the
consumer must be paid within 7
working days after the start of the cooling-off period as referred to in
Article 6, paragraph 1. In the case of an agreement to provide a
service, this period commences after the consumer has received confirmation
of the agreement.
The consumer has the obligation to immediately report any inaccuracies in the payment details provided or
stated to the entrepreneur.
In the event of non-payment by the consumer, the entrepreneur has
the right, subject to legal restrictions, to charge the reasonable costs communicated to the
consumer in advance.
Article 14 – Complaints procedure
Complaints about the performance of the agreement must be submitted to the
business within 7
days, fully and clearly described, after the consumer has
discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period
of 14 days from the date of receipt.
If a complaint requires a foreseeable longer processing time,
the entrepreneur will respond within the period of 14 days
with a confirmation of receipt and an indication of when
the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement,
a dispute arises that is subject to the dispute resolution procedure.
A complaint does not suspend the entrepreneur's obligations,
unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.
Article 15 – Disputes
Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. This also applies if the consumer resides abroad.
Article 16 – Final provisions
This general terms and conditions document is available in English.